Shipping Policy
Thank you for choosing Kratomart for your purchase needs. We are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy below for important information regarding shipping methods, delivery times, and related terms.
Shipping Destinations:
We currently ship our products to customers within the United States only. We do not offer international shipping at this time.
Order Processing:
- Orders are typically processed within 1-2 business days from the date of purchase.
- Orders placed on weekends or holidays will be processed on the following business day.
Shipping Methods:
We offer the following shipping options:
- Standard Shipping: This is our default shipping method. It typically takes 3-7 business days for your order to be delivered.
- Express Shipping For customers who need their orders more quickly, we offer express shipping. Express orders are usually delivered within 1-3 business days.
3.Free Shipping: We offer free standard shipping on orders over a certain amount (specified on our website). Please note that free shipping may have longer delivery times than express options.
Shipping Costs:
Shipping costs vary depending on the shipping method selected and the destination. You can view the shipping costs during the checkout process before completing your purchase.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.
Delivery Guarantee:
While we strive to ensure that your products arrive in perfect condition and within the estimated delivery times, we cannot guarantee delivery dates. Delays due to unforeseen circumstances such as weather, carrier issues, or other factors beyond our control may occur.
Lost or Damaged Shipments:
In the rare event that your shipment is lost or arrives damaged, please contact our customer support team within 10 days of receiving your order. We will work with you to resolve the issue promptly.
Returns and Refunds:
Please refer to our Return Policy for information on returning products and requesting refunds.
Contact Information:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team.
We appreciate your trust in Kratomart and look forward to providing you with the highest quality products and excellent service.
Note: This shipping policy is subject to change, and any updates will be posted on our website. Please review this policy periodically for any modifications.